Can I use this service?

You can use this service if your address is within a 20km radius of our store. When you enter your address at the checkout, the option will only show up if you address qualifies. Unfortunately, at this time we cannot offer this service to customers outside this range. Your next best option is to use our Standard, Express or International shipping options which are provided by Australia Post.

How does this service work?

Once you place your order, we'll immediately start working to pack it. Once it's ready, a delivery driver will collect from our store and deliver to you. You must be home to accept the parcel. The parcel cannot be delivered to PO Boxes or Parcel Lockers. You must have valid ID to be able to accept the order. If any of these conditions are not met, the parcel will be returned to our store, and we will contact you to find out how you would like the parcel redelivered. You will need to pay the additional fees for redelivery.

How long will it take to receive my items?

When choosing Fast Same-Day Delivery as a shipping option your order will be packaged and sent to you via a third-party delivery service. Our delivery service guarantees a maximum 3-hour delivery timeframe. They guarantee a 98.6% success rate to fulfil your order within this time. If the delivery driver has an issue, they will automatically find another driver and re-organise the delivery. Any further issues or complaints will be handed by the delivery service.

In the event of unforeseen circumstances, the parcel will be held till the following morning, where delivery will be attempted again.

How can I track my order?

We will notify you automatically via e-mail at each major stage of the delivery process. You can also login to your account and look at your recent order’s status and tracking information. This will indicate to you what stage the delivery is at. If you have any cause for concern, please give us a call on (03) 9417 2100.

What is the difference between Australia Post and Same-Day?

The Australia Post shipping method for Australian customers will usually deliver your order within 2-7 business days. However, the Fast Same-Day Delivery service will reach out to a massive network of drivers and get your items to you as quickly as possible, usually within 30 minutes of booking on our end. It is avaliable every day. However, the service is only available at certain times of day when our store is open.

Will you safe drop my items?

No. Due to the adult nature of our products, they must be handed over to the addressee and the addressee's ID will be checked to confirm proof of age.

Can I call up in store to place a Fast Same-Day delivery?

Absolutely. Give us a call on (03) 9417 2100 and we will be more than happy to assist you.