Frequently Asked Questions

Except in exceptional circumstances, all orders placed Monday-Friday before 3pm are shipped out on the same day and orders placed after this time are shipped the following day. Orders placed over the weekend are shipped on Monday.

As we also run a retail store, from time to time some of the product quantities may be incorrect in our system. If you purchase a product but we find it is out of stock in store, we will contact you within 24 hours to let you know and offer you a refund, exchange or let you know how long until it arrives back in store if you would like to wait.

In the case of orders of more than one item, the other items that are in stock will be shipped to you immediately, followed by the out of stock item being shipped separately when it arrives back in stock at the store.

All local orders are shipped via Express Post with Australia Post.

While in pre-pandemic times this service was usually "Next Day" to most addresses, COVID has wreaked havoc on the postal system in Australia and as a result, Australia Post no longer guarantees next day delivery. For a more accurate delivery timeframe, please refer to Australia post's website for more information - click through to Australia Post's Domestic Delivery Schedule and find your address and the anticipated delivery times for parcels shipped from us in Victoria to your state/area.

While Australia Post is no longer guaranteeing next day delivery for its Express Post service, it is still their fastest method of delivery. We do everything we can to get your order to Australia Post as quickly as possible, but once they have your parcel, how quickly they deliver it to you is unfortunately out of our hands.

For all orders over $300, we also require Australia Post to gain a signature from the customer for proof of delivery.

We ship internationally with Australia Post International Standard Air Freight. Generally, orders shipped by this method should be delivered within 2-3 weeks depending on where you live. Please note that since the pandemic began, there have been some delays with this service relating to border closures, but the speed of delivery is certainly improving again now.

Please be aware that depending on your country's laws with regard to the sale and purchase of sexually natured products, some packages shipped by us may be held by your local customs office. Please check your local laws with regard to importing sexually natured products before you order from us, and order at your own risk.

If your order is held in customs, we are not in control of how long it will take for you to receive your package, or if you will receive it at all. We do our best to label your goods in such a way that they will not be held by customs and will be discreet when delivered to your address. For example, if you purchase a dildo it will be described as a Rubber Molding on the export description.

International Shipments can be tracked through the Australia Post website, until such time as they leave Australia's borders. After this time, you can continue tracking the order with the same tracking number through the website of your country's postal authority (e.g. USPS in the US, Canada Post in Canada, NZ Post in New Zealand, etc).

Please be aware that depending on your country's laws with regard to the sale and purchase of sexually natured products, some packages shipped by us may be held by your local customs office. Please check your local laws with regard to importing sexually natured products before you order from us, and order at your own risk.

If your order is held in customs, we are not in control of how long it will take for you to receive your package, or if you will receive it at all. We do our best to label your goods in such a way that they will not be held by customs and will be discreet when delivered to your address. For example, if you purchase a dildo it will be described as a Rubber Molding on the export description.

However, Eagle Leather is not liable for items that are opened, lost, detained or seized by postal or customs authorities in your country. You, as a consumer, must adhere to and be aware of the laws and regulations of your own country. Eagle Leather will not be held responsible for sales and delivery of forbidden goods to the customer's country.

We also have no control over your country's local duties, taxes and customs fees. All costs involved (import tax, local duties, VAT, etc) must be paid by the customer.

If you wish to cancel your order immediately after placing it, we can refund the purchase price and delivery cost, provided the order is canceled before it has been shipped to you.

Unfortunately, if the order has already been shipped to you, we are unable to accept a return due to the intimate nature of the products that we sell.

Please choose carefully when you purchase products from our store. Due to the nature of the products we sell, we cannot offer refunds or exchanges for change of mind.

We will happily exchange, refund or repair any faulty goods within 30 days of the date of purchase, provided the goods are accompanied by proof of purchase and are not damaged by misuse or neglect. To return a faulty item, please contact us . We will then give you instructions on how best to return it so we can process your refund or exchange. For more information, please check out our Returns and Refunds section.

Many of the items that we offer are covered by a manufacturer's warranty. In these cases we will contact the manufacturer on your behalf to secure a replacement.

All of our Eagle Leather branded leather clothing comes with a 10 year warranty on the workmanship as long as you have proof of purchase. This warranty does not extend to general wear and tear.

Sometimes we can! Please email us if you are after something that isn't on our site. If one of our suppliers has the product, we can order it in for you. If not, we might be able to find something similar you might be interested in - or possibly even make it ourselves!

Please be aware that if we're ordering in something specifically for you, it can take anywhere from 1-8 weeks depending on the supplier.

As we also run a retail store, from time to time some of the product quantities shown online may be incorrect in our system. If you purchase a product but we find it is out of stock in store, we will contact you within 24 hours of your online order to let you know and offer you your choice of a refund, an exchange, or if you are happy to wait, we'll advise how long the delay will be on shipping your item.

In the case of orders of more than one item, the other items that are in stock will be shipped to you immediately, followed by the out of stock item being shipped separately when it arrives back in stock at the store.

We are a small business with a large number of suppliers and an extensive range of products, many of which we import directly from overseas. As a result, we utilise a rolling ordering roster which means most goods will arrive in store at least once a month per supplier.

As many of our products are from small handmade and boutique operations around the world, it can be difficult to stay in stock all the time, since products are only manufactured after we place an order, and some of our orders can be months in the making - but we believe the quality is well worth it!

Feel free to contact us if you are waiting on a particular product and we can let you know when it's due to arrive in store.

As per the above, it's impossible for us as a small business to be in stock of all the products we sell all of the time. We keep our out of stock products visible on the site so that you know that those products will generally be back in stock in the future.

If you are after a particular product that is out of stock, please contact us directly. We will ensure that the product is included on our next order from that supplier if it's not already on order. We should also be able to give you an estimate on when that product will be available in store again.

We regularly update our in store range and generally order new products every single week. As a result our website unfortunately doesn't always offer all of the products available in our store. We aim to keep our website as up to date as we can. If you're wondering if we stock a product in store that isn't available online, please contact us via email or over the phone to find out.

Every team member working at Eagle Leather is considered an expert within their field of fetish experience. If you have a question, we'll try our best to answer it. Please feel free to come in and have a chat with us, or contact us by phone or email with your query.

We endeavour to respond to all queries within 24 hours wherever possible.

Eagle Leather is generally open on all public holidays excluding Christmas Day and New Years Day. We also generally open late on Anzac Day. Please contact us as our trading hours on public holidays vary.

We use the eWay Internet Payment Gateway to provide a safe and secure environment for the authorisation of credit card transactions over the Internet. We cannot see your credit card data and it is not stored on our website. Our Payment Gateway is SSL256 bit By Geotrust True Business ID. Eagle Leather will not disclose your information to any other third parties.