HOW LONG WILL IT TAKE FOR YOU TO SHIP MY GOODS?

Except in exceptional circumstances, all orders placed Monday-Friday before 4pm are shipped out on the same day and orders placed after this time are shipped the following day. Orders placed over the weekend are shipped on the Monday.

As we also run a retail store, from time to time some of the product quantities may be incorrect in our system. If you purchase a product but we find it is out of stock in store, we will contact you within 24 hours to let you know and offer you a refund, exchange or let you know how long until it arrives back in store if you would like to wait.

 

HOW LONG WILL LOCAL ORDERS WITHIN AUSTRALIA TAKE TO ARRIVE?

All local orders are shipped via Express Post with Australia Post.

If we are shipping to any of the following postcodes, you can expect your delivery to arrive the following day:

StateLocationPostcode range(s)
ACT & NSW

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786

Gosford Region

2250-2263

Newcastle

2264-2310

Wollongong Area

2500-2530

VIC

Melbourne and suburbs

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899

Geelong and suburbs

3211-3220

Ballarat

3350; 3353-3356

Bendigo

3550; 3552-3556

Shepparton/Mooroopna/Kialla

3629-3632#

Seymour

3660-3661

Latrobe Valley

3825; 3840-3844

QLD

Brisbane

4000-4209

Gold Coast

2484-2490; 4210-4299; 9726; 9728; 9729

Booval/Ipswich Areas

4300-4305

City of Toowoomba

4350; 4352*

Strathpine/Caboolture

4500-4510; 4520

Sunshine Coast Areas

4550-4601

Maryborough City

4650#

Hervey Bay City

4655#

Bundaberg City

4670#

SA

Adelaide

5000-5199; 5800-5999

TAS

Hobart area

7000-7019; 7050-7053; 7055; 7172#; 7892

Launceston

7248-7325

WA - to Perth CBD

From all above locations to Perth CBD

6000-6005; 6800-6899

StateLocationPostcode range(s)
ACT & NSW

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786

Gosford Region

2250-2263

Newcastle

2264-2310

Wollongong Area

2500-2530

VIC

Melbourne and suburbs

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899

Geelong and suburbs

3211-3220

Ballarat

3350; 3353-3356

Bendigo

3550; 3552-3556

Shepparton/Mooroopna/Kialla

3629-3632#

Seymour

3660-3661

Latrobe Valley

3825; 3840-3844

QLD

Brisbane

4000-4209

Gold Coast

2484-2490; 4210-4299; 9726; 9728; 9729

Booval/Ipswich Areas

4300-4305

City of Toowoomba

4350; 4352*

Strathpine/Caboolture

4500-4510; 4520

Sunshine Coast Areas

4550-4601

Maryborough City

4650#

Hervey Bay City

4655#

Bundaberg City

4670#

SA

Adelaide

5000-5199; 5800-5999

TAS

Hobart area

7000-7019; 7050-7053; 7055; 7172#; 7892

Launceston

7248-7325

WA - to Perth CBD

From all above locations to Perth CBD

6000-6005; 6800-6899

If you live outside these areas, you are unfortunately not covered by Australia Post's next day delivery guarantee. You can expect your order to be delivered as soon as possible, generally within 2-3 business days.For all orders over $300, we also require Australia Post to gain a signature from the customer for proof of delivery.HOW LONG WILL IT TAKE FOR MY INTERNATIONAL ORDER TO ARRIVE?We are pleased to offer our international customers two different options for their international orders.Registered Post is the cheapest option, and orders shipped by Registered Post should be delivered within 2-3 weeks depending on where you live. Registered Post International is only available for orders up to 500g in weight. Registered Post International requires a signature on delivery, but does not offer any kind of order tracking to keep an eye on where your package is during its journey.Express Post International is the more premium service. You can expect to receive your parcel in 1-2 weeks if you use this service. Items shipped with this service do offer tracking for your peace of mind, as well as signature on delivery.Please be aware that depending on your country's laws with regard to the sale and purchase of sexually natured products, some packages shipped by us may be held by your local customs office. Please check your local laws with regard to importing sexually natured products before you order from us, and order at your own risk.If your order is held in customs, we are not in control of how long it will take for you to receive your package, or if you will receive it at all. We do our best to label your goods in such a way that they will not be held by customs and will be discreet when delivered to your address. For example, if you purchase a dildo it will be described as a Rubber Molding on the export description.CAN I REFUND / EXCHANGE A PRODUCT?Please choose carefully when you purchase products from our store. Due to the nature of the products we sell, we cannot offer refunds or exchanges for change of mind.We will happily exchange, refund or repair any faulty goods within 30 days of the date of purchase, provided the goods are accompanied by proof of purchase and are not damaged by misuse or neglect.To return something you must first contact us. We will then give you instructions on how best to return your order so we can process your refund or exchange. I'M AFTER SOMETHING IN PARTICULAR, BUT IT ISN'T ON YOUR WEBSITE.  CAN YOU GET IT IN?Sometimes we can! Please email us if you are after something that isn't on our site. If one of our suppliers has the product, we can order it in for you. If not, we might be able to find something similar you might be interested in - or possibly even make it ourselves! If we're ordering in something specifically for you, it can take anywhere from 1-8 weeks depending on whether it's made by a local or international supplier. WHY ARE SOME OF YOUR PRODUCTS OUT OF STOCK?We are a small business with a large number of suppliers and an extensive range of products, many of which we import directly from overseas. As a result, we utilise a rolling ordering roster which means most goods will arrive in store at least once a month per supplier. As many of our products are from small handmade and boutique operations around the world, it can be difficult to stay in stock all the time, since products are only manufactured after we place an order, and some of our orders can be months in the making - but we believe the quality is well worth it! Feel free to contact us if you are waiting on a particular product and we can let you know when it's due to arrive in store. I'D LIKE TO BUY SOMETHING BUT IT'S OUT OF STOCK ON YOUR WEBSITE. SHOULD I WAIT FOR IT TO COME BACK INTO STOCK OR CONTACT YOU?As per the above, it's impossible for us as a small business to be in stock of all the products we sell all of the time. We keep our out of stock products visible on the site so that you know that those products will generally be back in stock in the future. If you are after a particular product that is out of stock, please contact us directly. We will ensure that product is included on our next order from that supplier if it's not already on order. We should be able to give you an estimate on when that product will be available in store again. ARE ALL THE PRODUCTS AVAILABLE IN YOUR RETAIL STORE ALSO VISIBLE ONLINE?We regularly update our in store range and generally order in new products every single week. As a result our website unfortunately doesn't always offer all of the products available in our store. We aim to keep our website as up to date as we can. If you're wondering if we stock a product in store that isn't available online, please contact us via email or over the phone to find out. I WANT SOME MORE INFORMATION ABOUT ONE OF YOUR PRODUCTS OR HOW TO USE IT.  CAN YOU HELP ME?Everybody working at Eagle Leather is considered an expert within their field of fetish experience. If you have a question, we'll try our best to answer it. Please feel free to come in and have a chat to us, or contact us by phone or email with your query. HOW LONG DOES IT TAKE YOU TO RESPOND TO QUERIES SUBMITTED BY YOUR ONLINE FORM?We endeavour to respond to all queries within 24 hours wherever possible.

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