RETURNS & EXCHANGES
We will happily exchange or refund any faulty or incorrectly supplied goods within 30 days of the date of purchase, provided the goods are unused and accompanied by proof of purchase.
To return something you must first contact us. Please email our customer service staff or call our store during business hours and we will then give you instructions on how best to return your order so we can process your refund or exchange.
Phone: (03) 9417 2100
ITEMS PURCHASED ON SALE OR FOR SPECIAL OFFER
We will only refund items proven faulty or incorrect for the price they were purchased. We will only exchange for items at the retail value at the time of exchange.
If you wish to cancel your order we will refund the purchase price and delivery cost. If the item has been shipped prior to your cancellation we will refund the purchase price for the order minus the shipping cost provided the item is unopened and unused. The return postage of the item is at the buyers expense.
OUT OF STOCK ITEMS
We endeavour to ensure that all items listed for sale on our website are in stock at the time of purchase. However, there may stock keeping discrepancies. If we find that any item ordered is out of stock, we will contact you to offer an exchange for a similar product, advice of any potential delays in shipment, or offer a refund on the item in question. It is up to the customer which of these options they prefer and will happily facilitate the resolution of your choosing.
HEALTH & SAFETY
For the health and safety of our customers we can only exchange or refund goods of an intimate nature if they are faulty. This includes cock rings, ball stretchers, dildos, butt toys or any item that comes in to contact with bodily fluids or intimate areas including cotton, lycra and leather underwear.
REPAIRS & WARRANTIES
Many of the items that we offer are covered by a manufacturers warranty. In these cases we will contact the manufacturer on your behalf to secure a replacement.
All of our Eagle Leather branded leather clothing comes with a 10 year warranty on the workmanship as long as you have proof of purchase. This does not extend to general wear and tear.
We cannot offer refunds on any custom made items.