Please choose carefully when you purchase products from our store.  Due to the nature of the products we sell, we cannot offer refunds or exchanges for change of mind.

We will happily exchange, refund or repair any faulty goods within 30 days of the date of purchase, provided the goods are accompanied by proof of purchase and are not damaged by misuse or neglect.

To return a faulty item, please contact us. We will then give you instructions on how best to return it so we can process your refund or exchange.

Yes, we are more than happy to give you a refund or exchange on any faulty product if returned to us within 30 days of the date of purchase, provided the goods are accompanied by proof of purchase and are not damaged by misuse or neglect.

To return a faulty item, please contact us. We will then give you instructions on how best to return it so we can process your refund or exchange.

If you let us know immediately, we can refund the purchase price and delivery cost, provided the order is cancelled before it has been packed and shipped to you.

Unfortunately, if the order has already been shipped to you, we are unable to accept a return due to the intimate nature of the products that we sell.

Unfortunately no. Due to the intimate nature of the products we sell, we cannot offer refunds or exchanges for change of mind as we wouldn't be able to sell the returned item to another customer.

Yes. As we also run a retail store, from time to time some of the product quantities shown online may be incorrect in our system.

If this is the case and you purchase a product but we find it is out of stock in store, we will contact you within 24 hours of your online order to let you know and offer you your choice of a refund, an exchange, or if you are happy to wait, we'll advise how long the delay will be on shipping your item.

We are more than happy to give you a refund in this instance.

Many of the items that we offer are covered by a manufacturers warranty. In these cases we will contact the manufacturer on your behalf to secure a replacement.

All of our Eagle Leather branded leather clothing comes with a 10 year warranty on the workmanship as long as you have proof of purchase. This warranty does not extend to general wear and tear.

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